Maintenance mode active: orders via the customer UI are currently disabled.

Privacy Policy

Last updated: 2026-04-14

This Privacy Policy explains how Relocheck GmbH processes personal data when you use relocheck.com and Relocheck services.

1. Controller

Relocheck GmbH
Breitegasse 18
1070 Vienna, Austria
Email: [email protected]
Support: [email protected]

2. Categories of Data

  • ✓Account and contact data (for example email address, name).
  • ✓Order and billing data (for example invoices, payment status, transaction references).
  • ✓Property and location input data needed to generate reports.
  • ✓Technical usage data (for example IP address, browser, timestamps, page events, consent state).

3. Purposes and Legal Bases

  • ✓Service provision and account management (Art. 6(1)(b) GDPR).
  • ✓Security, fraud prevention, and system reliability (Art. 6(1)(f) GDPR).
  • ✓Compliance with legal obligations, especially tax and accounting duties (Art. 6(1)(c) GDPR).
  • ✓Optional analytics and marketing based on consent (Art. 6(1)(a) GDPR).

4. Cookies and Consent

We use technically required cookies to operate the service. Optional categories (for example analytics or marketing) are activated only after consent, where required. You can change or withdraw consent at any time in the cookie settings.

5. Recipients and Processors

We may use processors for hosting, infrastructure, payments, support, and monitoring. Processors act under data processing agreements and on documented instructions.

6. International Transfers

If data is transferred outside the EEA, we apply GDPR-compliant safeguards, such as adequacy decisions and/or standard contractual clauses, where applicable.

7. Retention

We keep personal data only as long as needed for the stated purposes or to satisfy legal retention obligations. Specific retention periods depend on data category and legal requirements.

8. Data Subject Rights

You may request access, rectification, erasure, restriction, portability, or object to processing, subject to legal conditions. You may also withdraw consent at any time with effect for the future.

9. Contact and Complaints

For privacy requests, contact [email protected]. You also have the right to lodge a complaint with a supervisory authority.